Product Support & Consumer Rights

Effective October 14, 2026

Consumer rights. BitBacked LLC does not offer an additional voluntary written warranty for SoloMiner Watch. This does not disclaim or limit implied warranties, remedies for defective or misdescribed goods, or any other rights provided by applicable law. Your legal rights may vary by state.

Report a problem. If your watch arrives damaged or incorrect, or appears to be defective, email hello@getsolominer.com or call +1 562-234-4465 with your order information and a description of the issue. We may request reasonable diagnostic information or proof of purchase to assess the issue and identify the appropriate next steps under applicable law. Do not send private keys, recovery phrases or Wi-Fi passwords.

Returns and remedies. Our Returns and Refunds policy describes voluntary change-of-mind returns. Its 14-day window, unused-item condition and original-packaging requirement do not limit claims or remedies available under applicable law. Any repair, replacement, refund or return-shipping remedy required by law will be provided.

Safe returns. Contact us for instructions before mailing a watch. Do not use or charge a watch with a swollen, leaking, overheated or damaged battery. Do not mail a damaged battery using a standard return label; contact us for safe handling instructions.

Contact. BitBacked LLC, 8605 Santa Monica Blvd, West Hollywood, California 90069, United States. hello@getsolominer.com · +1 562-234-4465.